Products
Where are Otegas products made?
Every Otegas piece is handmade in Vietnam in a small workshop.
What leather do you use?
Our shoes and leather goods are made in Italian leather sourced from certified tanneries.
Why does each color have its own page?
Each color of a model is listed separately so you can see its own photos and details. Use the color selector on the product page, or the color bars under a product in a collection, to move between colors.
Do you offer made to measure?
Not yet. We plan to add made to measure later.
Sizing
How are shoes sized?
Shoes are listed in US men's sizes. Our Size Guide shows the matching EU sizes.
How are shirts sized?
Shirts are sized by US collar size, with the matching letter size shown beside it. The Size Guide lists shirt measurements for each size. Knitwear, polos and overshirts are sized S to XXL.
I am between sizes. What should I choose?
For loafers and slippers, which stretch slightly with wear, we suggest the smaller size. For anything else, contact us and we will gladly advise.
Orders and payment
Which payment methods do you accept?
Major credit cards, Shop Pay, PayPal, Google Pay and Amazon Pay. Shop Pay also lets you pay in installments.
How do I track my order?
Your order is confirmed by email, and you receive a second email with tracking when it ships.
Shipping and returns
How much is shipping?
Shipping is free of charge on all orders within the United States. See Shipping.
How long does delivery take?
Orders are delivered within 3 to 5 business days.
What is your return policy?
Returns are free within the United States. You may return any new and unworn item within 28 days of the delivery date for a refund or an exchange. See Returns.
How do I return an item?
Email orders@otegas.com with your order number and the item you would like to return or exchange. We will send you a return label by email.
How is my order packaged?
Every order is delivered in Otegas packaging made without plastic.
Care
How do I look after my shoes and clothing?
See our Care Guide.